SHIPPING & DELIVERY POLICY

We try to dispatch all our orders within 48-72 hours on regular Business days. The shipments are not sent out on Saturdays, Sundays, or any Holidays.
We do not guarantee arrival dates or times and it is dependent on the courier partner and location.

PAYMENT POLICY

1. We accept online orders through the following modes of payment. Visa & MasterCard Debit & Credit cards from select banks in India


2. Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card.


3. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.


4. The Credit Card transaction will appear on your bank statement as a payment to Greenzie Labs LLP (How do we get this registered?).


5. If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:
   a. Transaction Reference Number.
   b. Amount debited with registered Email ID.
   c. Date & Time of Transaction.
   

SHIPPING POLICY

1. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.


2. Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.


3. The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.


4. If you are ordering our products from any of our Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 Business days from the Date of Order.


5. If we do Split shipments, you may consider them all as completely normal. This just means that different parts of your order may have simply been shipped from our different locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

CANCELLATION POLICY

1. Orders once dispatched are not eligible for cancellation.


2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.


3. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.


4. In case of a return or cancellation, the refund shall be initiated post the return of the product to us and verification of the product and packing.



RETURN & EXCHANGE POLICY



1. Our products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Transaction/Reference number to connect@earthiness.co.in, within 24 hours of the order delivery. We would require 48-72 hours to revert3. Kindly take picture of the damaged/tampered side of the product or package4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
   a. Package has accessories missing
   b. Damaged or broken bottles/pack
   c. Wrong product delivery
   d. Expired product delivery


2. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
   


3. Returns will not be accepted if:
   a. The product is damaged
   b. It is without invoice
   c. It is with tampered batch number and price
   d. It is without its original packaging


4. Please do not use the item you have raised a complaint about


5. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery


6. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
   a. Failure to provide adequate information about the case.
   b. Failure to provide snapshots of the Invoice, packet and box (if any)


7. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
   Please note that orders for Festive Gift boxes are not applicable for exchange or refund.
   Exchange of products due to allergic reactions is not applicable.



REFUND & REPLACEMENT POLICY



1. OWe may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.


2. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
   


3. Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 7 to 10 business days post refund initiation for online refund to be initiated.


4. In case of NEFT, it would require us at least 4 to 6 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 10-12 business days for the amount to reflect in your account.