Frequently Asked Questions
Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO BAG on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT.
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.
Yes, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to, as the 'Shipping address'.
For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section.
No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.
For Domestic orders: You can pay for purchases using Debit, Credit card, Net banking methods.
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.
We dispatch most orders within 24 hours (excluding Sundays and public holidays, local/ natural disturbances) You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.
Each of our products are first paper bubble wrapped and then placed in a sturdy carton, which is taped and prepared for shipping. Fragile items like spray or glass bottles are safeguarded with an additional layer of paper bubble wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.
While we will endeavour to deliver your order at the earliest, we request you to bear with possible delays due to the restrictions in movement. Delays are likely to be longer for areas that are sealed as we will only be able to attempt delivery once the locality is unsealed. We appreciate your understanding and are committed to delivering your order as soon as possible.
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.
We use natural products like reetha and bioenzyme for same.
Yes. We ensure that all the products we sell are made from the finest natural ingredients. We are committed to only offering products that are natural, gentle, organic and highly effective. All the skin and body care products we offer are totally free from SLS/SLES, Parabens, Silicones, Mineral Oil, Artificial Colours and Synthetic Fragrances.
The gentle soothing and naturally rich formulations make them suitable for all the family, especially for those with sensitive and dry skin.
No. We do not source nor recommend any products that fail to meet our high ethical standards. None of the formulations or the organic and natural beauty products we offer are tested on animals.
We do not use any synthetic fragrances in our products. Our signature scents are 100% naturally-derived.
We are making a conscious effort to minimise and offset our impact on the environment wherever possible. We endeavour, where possible, to utilise only eco-friendly packaging and shipping materials. Most of our products are in glass jars and shipping boxes are 100% recyclable.
Skin and hair care takes time, you will notice a difference after three weeks. your skin should be softer, smoother, and more even without areas of oiliness and dryness. in general, the top layer of skin turns over once every six weeks, and therefore the best result is seen at that time.
To our knowledge, yes. all of the ingredients used are to be safe for use during pregnancy and breastfeeding. However, for your safety and that of your child, we request that you check with your obstetrician prior to beginning any new skincare regimen.